Innso was born in the heart of the
contact center ecosystem
We’ve designed our technology with both the customer and the contact center in mind. Our truly omnichannel platform
stands out from the crowd because of a unique inside-out approach to development that is fuelled by operational feedback.
We help improve customer interaction
through intelligent software
We do more than recognize customer expectations: we meet the needs of agents, supervisors and managers.
This innovative approach, informed by real-world customer service challenges,
continuously improves our clients’ abilities to deliver high-quality CX.
As a spin-off of Sitel Group®, we have not only the backing and resources of an international group,
but also the agility and energy of a startup.
Efficient
Scalable
There’s a better way to customer service
Executive Team
Management Team
“With innso, we create more emotion, intention, personalization for our customers”
Mohammed Ismaili
Customer transformation program manager, Orange
“Innso enabled us to take full control of the backlog and decide at any moment how we should allocate operational resources.”
Winner, Élu Service Client – Customer Service of 2020
Nicolas Trapp
Director of Sales and Customer Services, Direct Assurance (AXA)
“Innso connects seamlessly with our WMS and ecosystem of homegrown solutions. We’ve now limited the number of applications that our agents have to switch between.”
Amandine Pacaud
E-Commerce Manager, Heineken
“I can configure 80% of innso’s solution and only need 20% custom developed. It’s an extremely powerful tool.”
Thibault Constans
Director of Customer Service, Sogetrel
“Innso gives us complete tracking and qualification over our emails, allowing us to allocate our agents intelligently according to SLAs and the nature of each request.”
Stéphane Samolej
Director of Customer Service, Batisanté
“Not only an omnichannel, unified, agile, and evolving solution, but also a company capable of supporting our digital transformation.”
Salwa Alami
Digital Transformation & CX Manager, Opel Vauxhall Finance
“It’s the agility. The way we can implement new features very quickly is a real bonus for us.”