It’s always a good time for a makeover, especially now!
So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re only doing what we’ve always done, something that could be [...]
Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like many of our partners, clients, and perhaps much like you, [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing turnaround and realizing a rapid ROI. This year end, Thibault [...]
Reinventing the approach to back-office management in customer service
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company responsible for managing brand perception, the back-office is the engine [...]