Metaverse: The Ultimate Goal of the Omnichannel Quest?Â
Unless you‘ve been living on a desert island for the last few months, you have probably heard of "metaverse". It’s the sci-fi buzzword brought back into vogue by Facebook CEO and co-founder Mark Zuckerberg, who even rebranded his company [...]
How to deal with stock shortages and supply issues in four strategic steps
Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, the result is the same—an undesirable impact on product availability, [...]
Chat and Conversational Messaging for optimized customer relations
Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while lowering cost to serve, increasing customer satisfaction, and elevating agents’ [...]
Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®.Â