Accelerate back office processes for optimization and performance
Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on performance. Yet performance is key to unleashing a new level [...]
How To Create a Connection With Customers From Day One
For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example of this continuous relationship in action through innso’s leverage of [...]
It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of B2B, and even moreso in sales, where working practises are [...]
How to Leverage the Retail Advantage with a Platform Optimized for Operations
Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business models is a rapid acceleration of existing trends. These trends [...]