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How to deal with stock shortages and supply issues in four strategic steps

Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, [...]

By Alexandre Rabouille|2021-11-02T14:51:53+01:0026 October 2021|
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Chat and Conversational Messaging for optimized customer relations

Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while [...]

By Chris P|2021-12-01T10:37:21+01:004 October 2021|
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Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®

We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®. 

By Chris P|2021-07-27T14:05:12+02:0027 July 2021|
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Simplify, automate, and connect back office and operations

Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]

By Alexandre Rabouille|2021-07-09T15:24:01+02:0015 June 2021|
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Accelerate back office processes for optimization and performance

Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on [...]

By Alexandre Rabouille|2021-10-08T16:03:55+02:001 June 2021|
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How To Create a Connection With Customers From Day One

For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]

By Alexandre Rabouille|2021-05-12T17:52:17+02:0012 May 2021|
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It’s time to change B2B

To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]

By Alexandre Rabouille|2021-05-20T10:29:23+02:0029 April 2021|
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  • Innso Retail Use Case drives efficiency and engagement across every touchpoint

How to Leverage the Retail Advantage with a Platform Optimized for Operations

Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business [...]

By Chris P|2021-09-10T16:36:06+02:007 April 2021|
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  • "We've got a new look!" header image

It’s always a good time for a makeover, especially now!

So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re [...]

By Chris P|2021-02-10T10:32:05+01:0010 February 2021|
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  • Let 2021 Shine

Bringing agility to customer service in 2020 and 2021

We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond.  Like [...]

By Chris P|2021-07-21T18:24:35+02:0026 January 2021|
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Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

Recent Posts

  • How to deal with stock shortages and supply issues in four strategic steps
  • Chat and Conversational Messaging for optimized customer relations
  • Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
  • Simplify, automate, and connect back office and operations
  • Accelerate back office processes for optimization and performance

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