Metaverse: The Ultimate Goal of the Omnichannel Quest?
Unless you‘ve been living on a desert island for the last few months, you have probably heard of "metaverse". It’s the sci-fi buzzword brought back into vogue by Facebook [...]
How to deal with stock shortages and supply issues in four strategic steps
Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, [...]
Chat and Conversational Messaging for optimized customer relations
Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while [...]
Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®.
Simplify, automate, and connect back office and operations
Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]
Accelerate back office processes for optimization and performance
Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on [...]
How To Create a Connection With Customers From Day One
For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]
It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
How to Leverage the Retail Advantage with a Platform Optimized for Operations
Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business [...]
It’s always a good time for a makeover, especially now!
So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re [...]