Supply chain disruptions can happen anywhere, no matter the source, whether originating from the factory workforce, machinery failure, elevated demand, or breakdowns in transport logistics. For producers and customers, [...]
Where does your organization stand on chat and messaging? Are you ready to move to more efficient, more accessible, better integrated modes of contact? Can you do it while [...]
We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®.
Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]
Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on [...]
For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business [...]
So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re [...]
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]