Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
We are proud to announce that two of our executives have been promoted to new and senior roles within Sitel Group®.
Simplify, automate, and connect back office and operations
Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]
Accelerate back office processes for optimization and performance
Within customer service organizations, back office is frequently the poor relation in terms of process efficiencies. Too often we find that tools are focused on functionality and not on [...]
How To Create a Connection With Customers From Day One
For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]
It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
How to Leverage the Retail Advantage with a Platform Optimized for Operations
Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business [...]
It’s always a good time for a makeover, especially now!
So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re [...]
Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Want to realize a drastically reduced turnaround time and a rapid ROI in customer service? Here's how it worked for Sogetrel, fast-growing network infrastructure company, using the Sitel Group® [...]
Reinventing the approach to back-office management in customer service
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]