It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]
Reinventing the approach to back-office management in customer service
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]
Webinar innso – The unified platform
The brands have developed the conversational to be closer to their customers, , but all are collide today to the same difficulties - optimize the digital customer relationship and [...]
Five reasons why your business needs conversational messaging
From social media to iMessage and SMS, messaging is now an indispensable part of everyday life, fundamentally shifting how we communicate with each another. There are 2.5 billion people using Facebook every [...]
Mastering the art of seamless omnichannel conversation
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Innso Day 2019 – Demystifying the use of new technology in customer service
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
Innso Day 2019 – How to operationalize AI and RPA in customer relations
Innso Day brought together on September 19 in the heart of the "Silicon" Sentier Parisien in the Mail district, more than 70 professionals and experts in Customer Relations and [...]
Innso Day 2019 – Customer testimonial round table
With your head in the stars, but your feet on the ground. Thursday, September 19, 70 brands, professionals and experts in Customer Relations and new technologies, including IBM Watson, [...]