For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Want to realize a drastically reduce turnaround time and realize a rapid ROI in customer service? Here's how it worked for Sogetrel, fast-growing network infrastructure company, using the Sitel [...]
2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
In the new retail era, the companies that thrive are those that fuse the best elements of physical, bricks-and-mortar stores with the benefits of the digital, e-commerce wave. Dubbed [...]