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How To Create a Connection With Customers From Day One

For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]

By Alexandre Rabouille|2021-05-12T17:52:17+02:0012 May 2021|
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  • Let 2021 Shine

Bringing agility to customer service in 2020 and 2021

We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond.  Like [...]

By Chris P|2021-07-21T18:24:35+02:0026 January 2021|
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  • Webinar-Catchup

Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave

Want to realize a drastically reduced turnaround time and a rapid ROI in customer service? Here's how it worked for Sogetrel, fast-growing network infrastructure company, using the Sitel Group® [...]

By Marc Bory|2021-08-04T18:14:37+02:009 January 2021|
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  • Eguide-preparing-new-normal

New innso e-guide: are you ready for the “new normal”?

2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]

By Raoul Roy|2021-07-21T18:27:54+02:007 July 2020|
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  • conversation omnicanal

Mastering the art of seamless omnichannel conversation

As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]

By Lucile Denoeud|2021-02-08T16:16:02+01:0017 February 2020|
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Innso Day 2019 – Demystifying the use of new technology in customer service

Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]

By innso|2021-02-08T16:12:16+01:0017 February 2020|
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Innso: a technological secret weapon for retailers

In the new retail era, the companies that thrive are those that fuse the best elements of physical, bricks-and-mortar stores with the benefits of the digital, e-commerce wave. Dubbed [...]

By Ana Athayde|2021-01-29T20:24:20+01:008 March 2018|
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Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

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  • How to deal with stock shortages and supply issues in four strategic steps
  • Chat and Conversational Messaging for optimized customer relations
  • Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
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