Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]
New innso e-guide: are you ready for the “new normal”?
2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]
Mastering the art of seamless omnichannel conversation
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Innso Day 2019 – Demystifying the use of new technology in customer service
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
Innso: a technological secret weapon for retailers
In the new retail era, the companies that thrive are those that fuse the best elements of physical, bricks-and-mortar stores with the benefits of the digital, e-commerce wave. Dubbed [...]