Simplify, automate, and connect back office and operations
Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]
How To Create a Connection With Customers From Day One
For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]
Mastering the art of seamless omnichannel conversation
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Innso Day 2019 – Demystifying the use of new technology in customer service
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]