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Simplify, automate, and connect back office and operations

Tens of thousands of users have their work made easier every day thanks to innso's customer service platform. Here we share a snapshot of two of them, based at [...]

By Alexandre Rabouille|2021-07-09T15:24:01+02:0015 June 2021|
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How To Create a Connection With Customers From Day One

For years we’ve been hearing customer service leaders talking about “end-to-end customer service” without really seeing a satisfactory level of practical application. Today, we can see a concrete example [...]

By Alexandre Rabouille|2021-05-12T17:52:17+02:0012 May 2021|
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  • conversation omnicanal

Mastering the art of seamless omnichannel conversation

As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]

By Lucile Denoeud|2021-02-08T16:16:02+01:0017 February 2020|
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Innso Day 2019 – Demystifying the use of new technology in customer service

Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]

By innso|2021-02-08T16:12:16+01:0017 February 2020|
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Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

Recent Posts

  • How to deal with stock shortages and supply issues in four strategic steps
  • Chat and Conversational Messaging for optimized customer relations
  • Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
  • Simplify, automate, and connect back office and operations
  • Accelerate back office processes for optimization and performance

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