It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Want to realize a drastically reduced turnaround time and a rapid ROI in customer service? Here's how it worked for Sogetrel, fast-growing network infrastructure company, using the Sitel Group® [...]
Reinventing the approach to back-office management in customer service
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]
Unveiling innso’s Unified Conversational Platform, the Future of CX
Now, more than ever, increasing engagement and enhancing the customer experience requires that brands adopt the channels customers use throughout the day to communicate with colleagues, friends, and family. These include Instagram, Messenger, Twitter, and WhatsApp. And as more people engage in [...]
Webinar innso – The unified platform
Brands have developed the conversational to be closer to their customers, but all collide today to the same difficulties - optimize the digital customer relationship and manage all social [...]
New innso eBook: The Importance of Truly Omnichannel Software in Customer Service
When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that [...]
The art of unified omnichannel conversation
As the channels multiply, businesses and customers are losing their conversation. All a customer has to do is stumble upon bad service, use the wrong channel, or need a [...]
Innso Day was a success. Thank you to all participants !
Innso Day was a success and we thank all participants for their presence, interest in our solutions and active contribution to the afternoon product workshops.We will come back to the [...]