It’s time to change B2B
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
To say that COVID-19 profoundly altered our working lives is a little like pushing on a door that's already wide open. This is especially true in the world of [...]
Want to realize a drastically reduced turnaround time and a rapid ROI in customer service? Here's how it worked for Sogetrel, fast-growing network infrastructure company, using the Sitel Group® [...]
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]
Now, more than ever, increasing engagement and enhancing the customer experience requires that brands adopt the channels customers use throughout the day to communicate with colleagues, friends, and family. These include Instagram, Messenger, Twitter, and WhatsApp. And as more people engage in [...]
Brands have developed the conversational to be closer to their customers, but all collide today to the same difficulties - optimize the digital customer relationship and manage all social [...]
When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that [...]
Innso Day was a success and we thank all participants for their presence, interest in our solutions and active contribution to the afternoon product workshops.We will come back to the [...]