It’s always a good time for a makeover, especially now!
So this is our New Brand Design! We’ve spent a good few months getting it just right, but sure, in many ways it’s No Big Deal – because we’re [...]
Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]
Reinventing the approach to back-office management in customer service
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]
Unveiling innso’s Unified Conversational Platform, the Future of CX
Now, more than ever, increasing engagement and enhancing the customer experience requires that brands adopt the channels customers use throughout the day to communicate with colleagues, friends, and family. These include Instagram, Messenger, Twitter, and WhatsApp. And as more people engage in [...]
Innso now available on United Kingdom’s Digital Marketplace
COVENTRY, England – September 24, 2020 – Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced that its software experts, innso, are now [...]
New innso e-guide: are you ready for the “new normal”?
2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]
Webinar innso – The unified platform
The brands have developed the conversational to be closer to their customers, , but all are collide today to the same difficulties - optimize the digital customer relationship and [...]
How innso is helping organizations during the COVID-19 crisis
Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with [...]
New innso eBook: The Importance of Truly Omnichannel Software in Customer Service
When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I [...]