Bringing agility to customer service in 2020 and 2021
We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond. Like [...]
Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]
Webinar innso – The unified platform
The brands have developed the conversational to be closer to their customers, , but all are collide today to the same difficulties - optimize the digital customer relationship and [...]
Mastering the art of seamless omnichannel conversation
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Innso Day 2019 – Demystifying the use of new technology in customer service
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
Innso Day 2019 – How to operationalize AI and RPA in customer relations
Innso Day brought together on September 19 in the heart of the "Silicon" Sentier Parisien in the Mail district, more than 70 professionals and experts in Customer Relations and [...]
Innso Day 2019 – Customer testimonial round table
With your head in the stars, but your feet on the ground. Thursday, September 19, 2019: 70 brands, professionals and experts in the Customer Relations and new technologies sector [...]
How Service Retailers Can Connect With Customers at Every Stage of Their Journey
Getting service retailing right is more important than ever. In the post-Amazon world, people expect near simultaneous purchase and delivery. How much more do they expect from retailers (or [...]
Connecting Onsite Customer Service to the Bigger Picture
Customer service platforms (CSP) are now a necessity, not an option. For many companies, customer relationship management operates as the core of the sales funnel. For retailers – whether [...]
How to retain more customers in retail and get free word of mouth
Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]