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Bringing agility to customer service in 2020 and 2021

We're grateful for the opportunities we've had, proud of what we've achieved, and looking forward to building an even better employee and customer experience in 2021 and beyond.  Like [...]

By Chris P|2021-07-21T18:23:41+02:0026 Januar 2021|
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Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave

Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]

By Marc Bory|2021-07-21T18:06:09+02:009 Januar 2021|
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Webinar innso – The unified platform

The brands have developed the conversational to be closer to their customers, , but all are collide today to the same difficulties - optimize the digital customer relationship  and [...]

By Raoul Roy|2021-04-24T06:54:49+02:007 Mai 2020|
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  • conversation omnicanal

Mastering the art of seamless omnichannel conversation

As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]

By Lucile Denoeud|2021-04-24T06:58:04+02:0017 Februar 2020|
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Innso Day 2019 – Demystifying the use of new technology in customer service

Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]

By innso|2021-04-24T06:57:42+02:0017 Februar 2020|
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Innso Day 2019 – How to operationalize AI and RPA in customer relations

Innso Day brought together on September 19 in the heart of the "Silicon" Sentier Parisien in the Mail district, more than 70 professionals and experts in Customer Relations and [...]

By Raoul Roy|2021-04-24T06:58:04+02:0017 Februar 2020|
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Innso Day 2019 – Customer testimonial round table

With your head in the stars, but your feet on the ground. Thursday, September 19, 2019: 70 brands, professionals and experts in the Customer Relations and new technologies sector [...]

By Raoul Roy|2021-07-26T15:54:55+02:0017 Februar 2020|
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How Service Retailers Can Connect With Customers at Every Stage of Their Journey

Getting service retailing right is more important than ever. In the post-Amazon world, people expect near simultaneous purchase and delivery. How much more do they expect from retailers (or [...]

By Raoul Roy|2021-04-24T07:03:23+02:004 April 2019|
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Connecting Onsite Customer Service to the Bigger Picture

Customer service platforms (CSP) are now a necessity, not an option. For many companies, customer relationship management operates as the core of the sales funnel. For retailers – whether [...]

By Raoul Roy|2021-04-24T07:03:27+02:0012 März 2019|
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How to retain more customers in retail and get free word of mouth

Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]

By Marc Bory|2021-04-24T07:03:33+02:0021 Februar 2019|
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Innso – die benutzerfreundliche Technologie im Customer Relationship Management. Wir gehen neue Wege und bieten eine wirklich praxisnahe Omnichannel-Plattform, für eine flexible und optimierte Kundenerfahrung (CX).

Unser innovativer Ansatz integriert die realen Herausforderungen des Kundenservice und verbessert so kontinuierlich die Fähigkeit unserer User, eine erstklassige Kundenerfahrung zu bieten.

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