Blog2019-08-22T18:12:20+02:00

How innso is helping organizations during the COVID-19 crisis

By |Blog Post, News, Press Release|

Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with the most well-oiled and best performing customer experience, many of their [...]

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New innso eBook: The Importance of Truly Omnichannel Software in Customer Service

By |Blog Post, News, Product|

When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I got to thinking about what it actually means.   It’s a lot more [...]

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Five reasons why your business needs conversational messaging  

By |Blog Post, Customer Relationship, News|

From social media to iMessage and SMS, messaging is now an indispensable part of everyday life, fundamentally shifting how we communicate with each another.  There are 2.5 billion people using Facebook every month, WhatsApp has 1.5 billion users, Instagram crossed the 1 [...]

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Mastering the art of seamless omnichannel conversation

By |Blog Post, Customer Relationship, Customer Satisfaction, Email Management, Expertise, News, Opinion|

As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a response to another request, and he gets forwarded to another [...]

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Innso’s truly omnichannel customer experience software comes to North America

By |Media Coverage, News, Press Release|

Innso, a leader in next-generation omnichannel customer experience software and Sitel Group’s software experts, today announced that it was expanding operations into the U.S. and Canada. In preparation for the launch, Nicolas Raffin, innso’s founder and CEO, has moved [...]

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