Blog2019-08-22T18:12:20+02:00

Reinventing the approach to back-office management in customer service

By |Back-Office Ticketing, Blog Post, Customer Relationship, News, Product, Uncategorized|

Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company responsible for managing brand perception, the back-office is the engine [...]

Comments Off on Reinventing the approach to back-office management in customer service

Unveiling innso’s Unified Conversational Platform, the Future of CX

By |News|

Now, more than ever, increasing engagement and enhancing the customer experience requires that brands adopt the channels customers use throughout the day to communicate with colleagues, friends, and family. These include Instagram, Messenger, Twitter, and WhatsApp. And as more people engage in online transactions instead of in-store visits, adapting to consumer trends is a [...]

Comments Off on Unveiling innso’s Unified Conversational Platform, the Future of CX

How innso is helping organizations during the COVID-19 crisis

By |Blog Post, News, Press Release|

Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with the most well-oiled and best performing customer experience, many of their [...]

Comments Off on How innso is helping organizations during the COVID-19 crisis

New innso eBook: The Importance of Truly Omnichannel Software in Customer Service

By |Blog Post, News, Product|

When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I got to thinking about what it actually means.   It’s a lot more [...]

Comments Off on New innso eBook: The Importance of Truly Omnichannel Software in Customer Service

Categories