Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]
Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]
2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]
Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with the [...]
When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I [...]
With the news of COVID-19 (coronavirus) escalating around the world, we wanted to write you directly and inform you of the measures that we have implement within innso, so [...]
From social media to iMessage and SMS, messaging is now an indispensable part of everyday life, fundamentally shifting how we communicate with each another. There are 2.5 billion people using Facebook every [...]
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, use the incorrect channel, or need a response [...]
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
At one time, brands use to compete on product and price. That approach no longer works. Creating differentiation requires that companies reach beyond what the customer sees. Customer-centric care [...]