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  • Webinar Catchup featuring AFRC, Sogetrel, innso

Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave

Find out how Sitel Group®’s spin-off, together with fast-growing network infrastructure company Sogetrel, implemented two vital new customer contact channels in the midst of a viral pandemic, drastically reducing [...]

By Chris Pepper|2021-01-04T12:46:59+01:004 December 2020|
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Reinventing the approach to back-office management in customer service

Cooperation and coordination between the front-office and back-office—representing two distinct but essential facets of a company—is often taken for granted. While the front-office is the “face” of the company [...]

By Raoul Roy|2020-10-21T12:50:28+02:0020 October 2020|
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New innso e-guide: are you ready for the “new normal”?

2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]

By Raoul Roy|2020-07-09T09:59:20+02:007 July 2020|
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How innso is helping organizations during the COVID-19 crisis

Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with the [...]

By Raoul Roy|2020-04-02T13:20:58+02:0030 March 2020|
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New innso eBook: The Importance of Truly Omnichannel Software in Customer Service

When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I [...]

By Raoul Roy|2020-07-07T15:39:37+02:0026 March 2020|
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COVID19 – A message from the innso Executive Team to our clients

With the news of COVID-19 (coronavirus) escalating around the world, we wanted to write you directly and inform you of the measures that we have implement within innso, so [...]

By Nicolas Raffin|2020-03-30T18:42:28+02:0017 March 2020|
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Five reasons why your business needs conversational messaging  

From social media to iMessage and SMS, messaging is now an indispensable part of everyday life, fundamentally shifting how we communicate with each another.  There are 2.5 billion people using Facebook every [...]

By Raoul Roy|2021-01-04T12:11:55+01:0020 February 2020|
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Mastering the art of seamless omnichannel conversation

As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, use the incorrect channel, or need a response [...]

By Raoul Roy|2021-01-04T11:39:21+01:0017 February 2020|
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Innso Day 2019 – Demystifying the use of new technology in customer service

Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]

By Raoul Roy|2020-02-24T14:28:30+01:0017 February 2020|
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3 software capabilities you need to deliver a holistic customer experience

At one time, brands use to compete on product and price. That approach no longer works. Creating differentiation requires that companies reach beyond what the customer sees. Customer-centric care [...]

By Raoul Roy|2021-01-04T11:11:03+01:0024 May 2019|
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  • Innso implemented for Kingfisher stores
    6 March 2018
  • Innso: a technological secret weapon for retailers
    8 March 2018
  • SMS is not dead!
    30 January 2018
  • Webinar Catchup featuring AFRC, Sogetrel, innso
    Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave
    4 December 2020
  • Reinventing the approach to back-office management in customer service
    20 October 2020
  • Unveiling innso’s Unified Conversational Platform, the Future of CX
    12 October 2020

Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX).

Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

RECENT POSTS

  • Catchup: How innso and Sogetrel Rolled Out Major Features During COVID-19’s First Wave 4 December 2020
  • Reinventing the approach to back-office management in customer service 20 October 2020
  • Unveiling innso’s Unified Conversational Platform, the Future of CX 12 October 2020

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