Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. Debunk [...]
At one time, brands use to compete on product and price. That approach no longer works. Creating differentiation requires that companies reach beyond what the customer sees. Customer-centric care [...]
Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]
Before we start the New Year (already!), let's take a moment to look back at the best of 2018. It was a year of new projects and new deployments, [...]
The first annual innso Day paints a bold vision for the future direction of Sitel Group’s software venture, however it’s a vision that is being actively co-created by the [...]
"There is always a first time... » And for innso, it was a first time! Innso Day was an opportunity to exclusively share the 2019 roadmap and to test [...]
In the new retail era, the companies that thrive are those that fuse the best elements of physical, bricks-and-mortar stores with the benefits of the digital, e-commerce wave. Dubbed [...]
Professionalize the relationship with stores In the DIY sector, the need to come to the store to test or compare tools is still omnipresent, despite the rise of digital [...]
SMS is not "dead". While instant messaging and social networks are in vogue, SMS remains timeless and confirms more than ever its added value for digital marketing and customer [...]
