New innso e-guide: are you ready for the “new normal”?
2020 has been a year like no other. Who would have thought six months ago that a pandemic would sweep through the globe, locking down over 75% of the [...]
How innso is helping organizations during the COVID-19 crisis
Staying connected and ensuring effective communication with your employees remotely Any crisis can create confusion and business challenges. What sets COVID-19 apart is that even for those organizations with the [...]
New innso eBook: The Importance of Truly Omnichannel Software in Customer Service
When I first saw the title— “The importance of truly omnichannel software in customer service,”—I thought to myself: “That sounds like a no-brainer … or a simple marketing message that everyone’s heard before.” Then I [...]
COVID19 – A message from the innso Executive Team to our clients
With the news of COVID-19 (coronavirus) escalating around the world, we wanted to write you directly and inform you of the measures that we have implement within innso, so [...]
Five reasons why your business needs conversational messaging
From social media to iMessage and SMS, messaging is now an indispensable part of everyday life, fundamentally shifting how we communicate with each another. There are 2.5 billion people using Facebook every [...]
Mastering the art of seamless omnichannel conversation
As channels multiply, businesses and customers lose the flow of their conversation. A customer only has to contact the wrong service, not use the right channel or need a [...]
Innso Day 2019 – Demystifying the use of new technology in customer service
Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. [...]
3 software capabilities you need to deliver a holistic customer experience
At one time, brands use to compete on product and price. That approach no longer works. Creating differentiation requires that companies reach beyond what the customer sees. Customer-centric care [...]
How to retain more customers in retail and get free word of mouth
Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]
2018 Year in Review
Before we start the New Year (already!), let's take a moment to look back at the best of 2018. It was a year of new projects and new deployments, [...]
