With the news of COVID-19 (coronavirus) escalating around the world, we wanted to write you directly and inform you of the measures that we have implement within innso, so that we are ready to face any scenario. Innso is closely monitoring the evolution of the situation and following the World Health Organisation’s advice. We want to ensure you have the relevant information from us in terms of our Business Continuity Plan (BCP).

Innso is here to help you: 

We know that your daily life is disrupted by the Coronavirus, and we strive to provide you with the best possible service during this time.

As a software vendor, business continuity is  always a vital part of our jobs. We ensure that our customers are cared for – no matter what crises are occurring around the globe. We are working together to ensure we are supporting our clients operationally all times.

All our employees in France, Germany, Spain, the UK and The United States, are currently working from home and maintaining a safe working environment.  All projects are currently stable with no impact. We have all the capability to ensure project delivery and answer to your inquiries.

Any update on the situation will be immediately communicated to you.

Innso Support Team:

Our teams are at your disposal, as usual, to respond to your requests and help you configure the platform to meet your business activities. This includes re-planning or re-prioritising tasks if necessary.

Please contact us via support@innso.com  for any changes, incidents or use of the innso platform. This will allow us to ensure the best service and answer to requests as quickly as possible.

Making sure everyone is safe:

We are also working closely with the authorities of our parent group, Sitel, to obtain regular advice in order to prepare for any eventuality depending on the situation.

Throughout this period, we will strive to do everything in our power to support you and offer the best quality of service possible.

All our thoughts go out to you and your loved ones, but also to the caregivers who are fighting tirelessly against the virus.

Take care and stay safe,

Nicolas Raffin
Nicolas RaffinFounder & CEO