COVENTRY, England – September 24, 2020 – Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced that its software experts, innso, are now a Cloud Software Supplier to the G-Cloud framework on the United Kingdom’s Digital Marketplace.

The United Kingdom (U.K.) Government’s G-Cloud is an initiative designed to make it easier for any public-sector body operating within a U.K. government department to confidently and safely procure technology services that use cloud computing. 

Innso’s capabilities include case management, live chat, conversational messaging, knowledge base, self-service, surveys and quality assurance (QA). Across the world, innso’s technology is leveraged by companies to simplify their customer experiences (CX). The software company’s clients include some of the best-loved, global brands from the automobile industry, telecoms, utilities, financial services and more. 

“We are proud to achieve Supplier status in the UK,” said Ana Athayde, General Manager, EMEA, innso. “Our technology, as part of the UK’s Digital Marketplace, supports government departments in their quest to securely and safely conduct business in the cloud. We look forward to helping these government agencies by earning their trust in the near future.” 

Though not a mandatory requirement, achieving G-Cloud status provides an extra level of confidence for public sector bodies who face the twin challenges of fiscal responsibility and of delivering services for citizens that are on par with interactions with their preferred brands, when selecting suppliers and procuring services. 

“As a supplier of choice and with our experience in the government sector, we have the know-how and expertise to deliver for both the public and private sector markets in the UK,” said Karl Brough, General Manager, UK & Ireland, Sitel Group. “I look forward to seeing how innso will help new and existing UK clients realise and exceed their objectives.”