Interactions

Manage all conversations and requests seamlessly in one unified platform

Empower your teams with an integrated view of all customer interactions and cases. Our platform means your agents can switch between channels and conversations in one unified platform with a simple and intuitive interface.

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Self-Service

Increase agent efficiency and improve CX with personalized online portals

Push relevant information and timely answers out to where your customers need it. Innso’s customized self-service portals help you decrease costs and enhance customer experience by streamlining transactions and interactions across a number of different devices.

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Knowledge

Create, organize, and share content easily with employees

Our collaborative knowledge base helps you find and make use of information to resolve issues quickly. Make support more efficient by encouraging your agents to find their own answers instead of escalating tickets or leaving them unresolved.

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Satisfaction

Sustain excellence in customer service with surveys and quality monitoring

Enrich customer service by building satisfaction surveys and monitoring the quality of operations. Design a complete workflow to manage surveys and trigger actions.

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Chat

Increase customer satisfaction by resolving customer issues in real time.

Start a conversation with your customers instantly and provide immediate responses. Reduce the number of emails and calls and contact center traffic and enhance agent value with the help of bots.

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Dashboards

Unlock the potential of your data with real-time dashboards and reporting

Track performance and make smarter decisions with interactive dashboards. Innso analytics is a single source of truth for all channels and interactions in your customer service journey.

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Channels

Features+

Looking for a nimble way to improve Customer Service?

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