Deliver quick and efficient service

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Satisfied Users
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Productivity Gains
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Call Deflection
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First Contact Resolution

Reduce costs and increase agility

Omnichannel Service

Interact with customers across a combination of touch points

The Power of Omnichannel

Whatever the contact channel you always have a 360° vision of the customer

Back-office

Ensure fluid back-office management

Optimize backlog management

However big your team, we help you stay aware of the backlog status at all times

Support

Boost the quality of your support with agile workflows

End-to-end customer experience

Provide instant support with automated workflows and agile service request management

Live Support

Develop internal support loops with live chat and chatbots

Expertise in hand

Ensure your teams have immediate support and can create a ticket to track every action

Incorporate innovation to your digital transformation

Conversational

Follow customer requests from start to finish

Continued Conversation

Switch between channels and conversations in one unified platform with a simple and intuitive interface.

Automation

Increase agent productivity by automating processes

Innovation and Efficiency

Use automated routing and bots to connect every customer with the right agent, at the right time

Self-service

Facilitate customer relationship management

Enhanced Customer Experience

Encourage your customers to find their own answers via self-service choices

Follow-up

Track the status and progress of customer requests

Performance Guaranteed

A single source of truth for all channels and interactions to track performance and make smarter decisions

Deliver customer experience that excels

Sales

Improved sales performance and more customer info

GOING BEYOND OUTBOUND CAMPAIGNS

End-to-end sales management from discovery phase, to purchase and the delivery

Calendar

Stop call transfer by scheduling customer appointments

COMFORT AND SATISFACTION

Reach out to your customers only when they are available and ready to have a conversation

Smart CRM

A unified CRM with an enhanced 360° customer view

COMBINE FRONT & BACK-OFFICE CRM

Integrate with third-party applications for additional customer information

Campaigns

Notify your customers with timely SMS campaigns

Proactive Campaigns

Identify the interests of your customers and send targeted SMS campaigns

Building trust with proven results

“Innso enabled us to set up an effective monitoring system with insightful dashboards and
a controlled AHT. Implementing the software has motivated our teams – allowing us to properly
size our teams and identify needs for staff reinforcement, especially during seasonal activity.”
Hélène Dutheil, Customer Relations Director, Vorwerk France

Our clients trust us

A New Model of Customer Service Software is Here

Born in the heart of the ecosystem of contact centers, innso’s platform is co-created with on-site professionals. This is why we have the knowledge to constantly deliver a product that meets the needs of agents and customers.
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