Select the most appropriate actions to take in transferring, holding, and prioritizing each customer request.
Real time management of all conversations
Monitor open and closed customer conversations and requests in real-time
Get a comprehensive view of all key performance indicators
Enable your operational managers to configure the platform at any time
Monitor the number of inquiries managed by country, team, service, manager…
One unified dashboard aggregating all data and providing a overview of operations
Together, innso service and innso engage provide end-to-end management of the customer experience as the fully omnichannel innso suite.
Coordinate, follow and resolve customer inquiries, interactions and back-office activities.
Manage all conversations and requests seamlessly in one unified desktop. Empower your teams with an integrated view of all customer interactions and cases.
Voice (with CTI & Click to Call)
Build closer connections with your customers by engaging in a continuous conversation.
Our unified platform means your agents can switch between channels, conversations and customers with a simple and intuitive interface.
Create, organize, and share content easily with employees
Empower your agents to easily find information and quickly resolve issues using our collaborative knowledge base. Make support more efficient by encouraging your agents to find their own answers instead of escalating tickets or leaving them unresolved.
Simplify and automate your customer journey
Using self-service portals to ease communication and resolve issues quicker. Push relevant information and timely answers out to where your customers need it. Innso’s customized self-service portals help you decrease costs and increase agent efficiency by streamlining interactions.
Improve agent experience and performance by assessing quality and compliance of operations.
Understand how to enhance performance through insights into personal improvement roadmaps tailored to each associate.
Enrich customer experience and increase retention by measuring CSAT and gathering client feedback.
Automated, customizable surveys provide your business with an additional and essential viewpoint into how customers feel about your brand and service.
Innso offers standard and customized APIs to connect with your in-house applications and third-party software
Looking for a nimble way to implement customer service?