Bring agility to customer service

Innso’s Unified Agent Desktop offers an integrated
approach to customer service

Be where your customers are

A truly omnichannel interface to manage all conversations and customer requests in one place.

Know who they are

Aggregate data from various touch points to gain a complete 360° view of your customers.

Converse with context

Refer to past requests, interactions, events and customer feedback to provide personalized experiences.

Enhance human experience

Integrate automation at the right moment in the customer journey to drive efficiency and ensure focus.

Optimize operations

An instant view of your backlog, to ensure constant measurement of your teams and their SLAs.

Commit with consistency

Select the most appropriate actions to take in transferring, holding, and prioritizing each customer request.

Real-time management of all conversations

Monitor open and closed customer conversations and requests in real-time
Get a comprehensive view of all key performance indicators
Enable your operational managers to configure the platform at any time
Monitor the number of inquiries managed by country, team, service, manager…
One unified dashboard aggregating all data and providing a overview of operations

Innso Suite

Together, innso service and innso engage provide end-to-end management of the customer experience as the fully omnichannel innso suite.

Innso Service

Coordinate, follow and resolve customer inquiries, interactions and back-office activities.

Manage all conversations and requests seamlessly in one unified desktop. Empower your teams with an integrated view of all customer interactions and cases.

Call Disposition
Case Management
Email Management
Ticketing Back-Office
Voice (with CTI & Click to Call)

Real-time Dashboards
Backlog Management
Agent Supervision
Omnichannel Routing
Advanced Workflows

Innso Engage

Build closer connections with your customers by engaging in a continuous conversation.

Our unified platform means your agents can switch between channels, conversations and customers with a simple and intuitive interface.

Live Chat
Case Management
Conversational Messaging
Social Media
Chatbot Integration

Real-time Dashboards
Backlog Management
Agent Supervision
Omnichannel Routing
Advanced Workflows

Other Products

Knowledge

Create, organize, and share content easily with employees.

Empower your agents to easily find information and quickly resolve issues using our collaborative knowledge base. Make support more efficient by encouraging your agents to find their own answers instead of escalating tickets or leaving them unresolved.

Self-service

Simplify and automate your customer journey.

Using self-service portals to ease communication and resolve issues quicker. Push relevant information and timely answers out to where your customers need it. Innso’s customized self-service portals help you decrease costs and increase agent efficiency by streamlining interactions.

Quality

Improve agent experience and performance by assessing quality and compliance of operations.

Understand how to enhance performance through insights into personal improvement roadmaps tailored to each associate.

Surveys

Enrich customer experience and increase retention by measuring CSAT and gathering client feedback.

Automated, customizable surveys provide your business with an additional and essential viewpoint into how customers feel about your brand and service.