Innso is more than just software
Don’t go it alone, we’re here to help at every step to ensure an effective and successful deployment.
Simple & user-friendly
Based on feedback from operations and co-created with clients, innso puts user experience at the heart of its product.
Integrated support
Innso provides constant support.
We help you implement the software and train your team on all product features.
Scalable configuration
Once the platform is configured to your needs, we let you take the driver’s seat and run operations. We’ll be on call whenever required.
Agile & Continuous Improvement
Professional Services
Our experts match platform features and configurations to your precise situation, and the professional services team provides comprehensive project management, reporting, training, and go-live support.
Technology Integrations
Innso integrates with your existing information systems (CRM, ERP, WMS and other tools) to display additional and up-to-date customer information at the right time for your agent. These integrations offer an optimized and consistent customer experience regardless of the channel.
Process Re-Engineering
Innso’s agility and innovation mean that we respond to your specific use case and business needs by mapping your customer journey and designing solutions for an intuitive user experience.
Become an innso expert
Training
Innso offers face-to-face initial training for your teams and will guide you through the onboarding. These training courses are aimed at agents, operation managers and admins.
Digital
In addition to the initial in-person training, innso also offers a digital training model. We strongly recommend this option if you’re looking to train new teams in-house.
Certification
Our program is aimed at administrators and integrators of the innso platform. We have 3 levels of certification based on the depth of functionalities – trainee, expert and elite.