Deliver seamless customer experience that drives brand loyalty and customer satisfactionÂ
We can be the final piece of the solution…Â
Integrate innso with your systems to bring agility and solve operational challenges with automation, digitization, and optimization.
…or the solution itself
Innso can also offer a truly omnichannel desktop with a unified 360° customer view to manage end-to-end operations and CX
Innso offers solutions for all your business needs
Customer Care
Drive customer loyalty with enhanced agent experienceCustomer Care
Deliver seamless customer service using innso’s fully omnichannel platform
Debt Collection
Improve payment processes and boost cash-backDebt Collection
Transform your debt collection process from outbound calling to a self-service journey
Back-office
Ensure fluid back-office managementBack-office
Automate and integrate all back-office cases to improve agent efficiency and first contact resolution
Conversational
Connect with customers across a combination of touch pointsConversational
Switch between channels and conversations within a single unified platform using a simple and intuitive interface
Self-service
Facilitate customer relationship managementSelf-service
Encourage your customers to find answers and resolve issues using customized self-service portals
Automation
Increase agent productivity by automating processesAutomation
Use automated routing and bots to connect every customer with the right agent at the right time
Calendar
Stop call transfer by scheduling customer appointmentsCalendar
Reach out to your customers when they are available and ready to have a conversation
Complaints
Effectively handle customer complaintsComplaints
Enhance complaint management processes using automated workflows
Sales
Drive sales in real time and increase conversion ratesSales
Connect field sellers with contact centers to ensure an end-to-end management of your sales cycle
Smart CRM
A unified CRM with an enhanced 360° customer viewSmart CRM
Integrate with third-party applications for additional customer information
Campaigns
Notify your customers with timely SMS campaignsCampaigns
Identify the interests of your customers and send targeted SMS messages
Follow-up
Enable customers to track the status of their requestsFollow-up
Reduce costs and agent effort by empowering your customers to track the status of their requests
They trust us
Telecom
Utilities
Energy
BFSI
Media
Travel & Hospitality
Retail
Consumer Electronics
Automotive
Health
“Innso connects seamlessly with our WMS and ecosystem of home grown solutions. We’ve now limited the number of applications that our agents have to switch between.”
Amandine Pacaud, e-Commerce Manager, Heineken