Agile solutions
adjusted
to your needs

Innso solutions are designed by and for operations in order to best meet your business needs.

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Header-solutions

Deliver seamless customer experience that drives brand loyalty and customer satisfaction 

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Satisfied Users
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Productivity Gains
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First Contact Resolution

We can be the final piece of the solution… 

 

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Integrate innso with your systems to bring agility and solve operational challenges with automation, digitization, and optimization.

…or the solution itself

 
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Innso can also offer a truly omnichannel desktop with a unified 360° customer view to manage end-to-end operations and CX

Innso offers solutions for all your business needs

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Customer Care

Drive customer loyalty with enhanced agent experience

Customer Care

Deliver seamless customer service using innso’s fully omnichannel platform

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Debt Collection

Improve payment processes and boost cash-back

Debt Collection

Transform your debt collection process from outbound calling to a self-service journey

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Back-office

Ensure fluid back-office management

Back-office

Automate and integrate all back-office cases to improve agent efficiency and first contact resolution
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Conversational

Connect with customers across a combination of touch points

Conversational

Switch between channels and conversations within a single unified platform using a simple and intuitive interface

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Self-service

Facilitate customer relationship management

Self-service

Encourage your customers to find answers and resolve issues using customized self-service portals

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Automation

Increase agent productivity by automating processes

Automation

Use automated routing and bots to connect every customer with the right agent at the right time

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Calendar

Stop call transfer by scheduling customer appointments

Calendar

Reach out to your customers when they are available and ready to have a conversation

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Complaints

Effectively handle customer complaints

Complaints

Enhance complaint management processes using automated workflows

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Sales

Drive sales in real time and increase conversion rates

Sales

Connect field sellers with contact centers to ensure an end-to-end management of your sales cycle

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Smart CRM

A unified CRM with an enhanced 360° customer view

Smart CRM

Integrate with third-party applications for additional customer information

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Campaigns

Notify your customers with timely SMS campaigns

Campaigns

Identify the interests of your customers and send targeted SMS messages
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Follow-up

Enable customers to track the status of their requests

Follow-up

Reduce costs and agent effort by empowering your customers to track the status of their requests

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Whatever the contact channel, you always have a 360° view of the customer.

With innso’s complete view of the customer, you can look beyond day-to-day interactions and deliver personalized experiences while setting yourself up for long-term success.

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They trust us

Telecom
orange
sfr
Utilities
total
veolia

Energy

engie
edf
BFSI
bnp
axa
Media
bein
Travel & Hospitality
lufthansa
club med
Retail
kingfisher
Consumer Electronics
lexmark
Automotive
Goodyear
opel
Health
abbott

“Innso connects seamlessly with our WMS and ecosystem of home grown solutions. We’ve now limited the number of applications that our agents have to switch between.”

Amandine Pacaud, e-Commerce Manager, Heineken