Innso solutions are designed by and for operations in order to best meet your business needs.
We can be the final piece of the solution…
Deliver seamless customer service using innso’s fully omnichannel platform
Transform your debt collection process from outbound calling to a self-service journey
Switch between channels and conversations within a single unified platform using a simple and intuitive interface
Encourage your customers to find answers and resolve issues using customized self-service portals
Use automated routing and bots to connect every customer with the right agent at the right time
Reach out to your customers when they are available and ready to have a conversation
Enhance complaint management processes using automated workflows
Connect field sellers with contact centers to ensure an end-to-end management of your sales cycle
Integrate with third-party applications for additional customer information
Reduce costs and agent effort by empowering your customers to track the status of their requests
With innso’s complete view of the customer, you can look beyond day-to-day interactions and deliver personalized experiences while setting yourself up for long-term success.
“Innso connects seamlessly with our WMS and ecosystem of home grown solutions. We’ve now limited the number of applications that our agents have to switch between.”
Amandine Pacaud, e-Commerce Manager, Heineken