Your unified agent desktop to humanize customer service
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs.
Smart automatic routing
- 360° customer view
Advanced case management
- Real-time dashboards and KPIs
- Quick deployment and easy integrations
- A unique combination of modules and channels
Flexible – Scalable– Multilingual – Responsive – Secure
User experience is at the heart of our software
An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship.
Our technology is co-created with CX experts to meet the needs of your agents and managers.
Born in the heart of the contact center ecosystem…
designed for operations, by operations
designed for operations, by operations
Our solutions empower the customer and the employee experience through a modular omnichannel platform
to create a seamless unified agent desktop.
“Innso connects seamlessly with our WMS and ecosystem of homegrown solutions. We’ve now limited the number of applications that our agents have to switch between.”
Amandine Pacaud
E-Commerce Manager, Heineken
“I can configure 80% of innso’s solution and only need 20% custom developed. It’s an extremely powerful tool.”
Thibault Constans
Head of Customer Service, Sogetrel
“Innso gives us complete tracking and qualification over our emails, allowing us to allocate our agents intelligently according to SLAs and the nature of each request.”
Stéphane Samolej
Head of Customer Service, Batisanté
“With innso, we create more emotion, intention, personalization for our customers.”
Mohammed Ismaili
Customer Transformation Program Manager, Orange
“Not only an omnichannel, unified, agile, and evolving solution, but also a company capable of supporting our digital transformation.”
Salwa Alami
Digital Transformation & CX Manager, Opel Vauxhall Finance
“It’s the agility. The way we can implement new features very quickly is a real bonus for us.”
Daniel Korb
Head of Subsidiary Support, Total
“Innso enabled us to take full control of the backlog and decide at any moment how we should allocate operational resources.”
Winner, Customer Service of 2020
Nicolas Trapp
Head of Sales and Customer Services, Direct Assurance (AXA)
Everything you need to enhance
the customer experience
Truly omnichannel enabling seamless conversations within one unified platform
Activity is driven by SLA to manage backlog and enhance agent productivity
Flexible desktop with a 360° customer view feeding the agent with key information
Quick to deploy and easy to integrate with third-party applications
“We were convinced not only by innso’s platform but also by the company’s expertise
in supporting organizations like ours at an international scale.”
Salwa Alami, Digital Transformation & CX Manager, Opel Vauxhall Finance
“We were convinced not only by innso’s platform but also by the company’s expertise in supporting organizations like ours at an international scale.”
Salwa Alami, Digital Transformation & CX Manager, Opel Vauxhall Finance