The only operations-focused Unified Agent Desktop
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs.
Smart automatic routing
Advanced case management
Flexible – Scalable – Multilingual – Responsive – Secure
Experience is vital to our users, empowering your employees and ensuring a true customer centric relationship.
Our technology is co-created with CX experts to meet the needs of your agents and managers
designed for operations by operations
Our solutions empower the customer and the employee experience through a modular omnichannel platform
to create a seamless unified agent desktop.
“Innso connects seamlessly with our WMS and ecosystem of homegrown solutions. We’ve now limited the number of applications that our agents have to switch between.”
“I can configure 80% of innso’s solution and only need 20% custom developed. It’s an extremely powerful tool.”
“Innso gives us complete tracking and qualification over our emails, allowing us to allocate our agents intelligently according to SLAs and the nature of each request.”
“With innso, we create more emotion, intention, personalization for our customers”
“Not only an omnichannel, unified, agile, and evolving solution, but also a company capable of supporting our digital transformation.”
“It’s the agility. The way we can implement new features very quickly is a real bonus for us.”
“Innso enabled us to take full control of the backlog and decide at any moment how we should allocate operational resources.”
Winner, Élu Service Client – Customer Service of 2020
Truly omnichannel enabling seamless conversations within one unified platform
Activity is driven by SLA to administer backlog and enhance agent productivity
Flexible desktop with a 360° customer view feeding the agent with key information
Quick to deploy and easy to integrate with third-party applications
“We were convinced not only by innso’s platform but also by the company’s expertise
in supporting organizations like ours at an international scale.”
Salwa Alami, Digital Transformation & CX Manager, Opel Vauxhall Finance
“We were convinced not only by innso’s platform but also by the company’s expertise in supporting organizations like ours at an international scale.”
Innso brings its 25k satisfied users technology that’s agile, innovative and easy to implement.