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  • Innso Retail Use Case drives efficiency and engagement across every touchpoint

How to Leverage the Retail Advantage with a Platform Optimized for Operations

Of all the industries adapting to rapid change over the last year, perhaps most prominent has been the Retail sector. Its swift adjustment to digital, at-distance, and hybridized business [...]

By Chris P|2021-09-10T16:36:06+02:007 April 2021|
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Three software capabilities you need to deliver a holistic customer experience

At one time, brands used to compete on product and price. That approach no longer works. Creating differentiation requires that companies reach beyond what the customer sees. Customer-centric care [...]

By Raoul Roy|2021-11-16T15:22:05+01:0024 May 2019|
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How Service Retailers Can Connect With Customers at Every Stage of Their Journey

Getting service retailing right is more important than ever. In the post-Amazon world, people expect near simultaneous purchase and delivery. How much more do they expect from retailers (or [...]

By Raoul Roy|2021-08-17T11:12:05+02:004 April 2019|
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Connecting Onsite Customer Service to the Bigger Picture

Customer Service Platforms (CSPs) are now a necessity, not an option. For many companies, customer relationship management operates as the core of the sales funnel. For retailers – whether [...]

By Raoul Roy|2021-08-04T18:17:58+02:0012 March 2019|
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How to retain more customers in retail and get free word of mouth

Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]

By Marc Bory|2021-08-31T15:15:49+02:0021 February 2019|
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Innso: a technological secret weapon for retailers

In the new retail era, the companies that thrive are those that fuse the best elements of physical, bricks-and-mortar stores with the benefits of the digital, e-commerce wave. Dubbed [...]

By Ana Athayde|2021-01-29T20:24:20+01:008 March 2018|
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Innso exists to simplify the use of technology in customer relationship management. We propose a new way of delivering an omnichannel platform, one built by operations for operations to ensure an agile, optimized customer experience (CX). Our innovative approach, informed by real-world customer service challenges, continuously improves users’ abilities to deliver on CX.

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  • Chat and Conversational Messaging for optimized customer relations
  • Ana Athayde and Nicolas Raffin take on new responsibilities within Sitel Group®
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