Innso Day 2019 – Demystifying the use of new technology in customer service

Over 70 Customer Relationship Management leaders and Tech-intensive industry experts gathered in Paris on September 19th for the second annual Innso Day. The agenda was clear. Demystify new technologies. Debunk [...]

By |2019-10-16T16:34:34+01:0016 October 2019|

How Service Retailers Can Connect With Customers at Every Stage of Their Journey

Getting service retailing right is more important than ever. In the post-Amazon world, people expect near simultaneous purchase and delivery. How much more do they expect from retailers (or [...]

By |2019-05-02T14:13:32+01:004 April 2019|

How to retain more customers in retail and get free word of mouth

Achieving a 95% customer retention rate in retail services sounds like a far-fetched dream. But what if I told you that with the right solution and processes we can [...]

By |2019-02-21T14:34:42+01:0021 February 2019|
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